Collecting and acting on feedback on classroom instruction

Developing equitable leadership through post-observation actionable feedback supports.


The EdCatalyst Group wanted to leverage the deep expertise of their client, the American Institutes for Research (AIR), to develop a web application as part of a new program focused on K-12 leadership and equity. EdCatalyst Group hired us to collaborate with them and AIR, to develop a web app combining research-based best practices around instructional feedback observation, school leadership development, and equity to create a scalable mobile application that could serve as a companion to their face-to-face and virtual program.


To achieve their timetable for launching the app to accompany their professional services, we used a research-based, persona-driven rapid-development approach to create the LIFT: Leadership Instructional Feedback Tool. Working collaboratively with EdCatalyst Group and the stakeholders at AIR, we iterated on several earlier designs and workflows and tailored the web-based mobile app to utilize several of the protocols developed for school leaders and coaches. While built as a web application, the tool is optimized for use on mobile phones, with all the affordances of a touch interface.